Refund policy

Last updated: October 27, 2026

You can return most items within 30 days of delivery for a refund. We do not charge a restocking fee.

Summary

Topic

Rule

Return window

30 days from the delivery date

Restocking fee

None

Return shipping

You pay for change-of-mind returns. We pay if the item is defective, damaged or not what you ordered

Refund method

Your original payment method

Refund timing

Within 5 business days after we receive and inspect your return

What can be returned

An item can be returned if:

  • You ship it back within 30 days of the delivery date.
  • It is unused, unworn and unwashed, and free of pet hair, odor, stains and damage.
  • It is in its original packaging with its tags attached and any free items that came with it.
  • We have sent you a return authorization (see below).

Items that arrive defective can always be returned within the 30 days.

What cannot be returned

  • Items that have been worn, used, washed or chewed and are not defective.
  • Items damaged by misuse, chewing or normal wear and tear.
  • Personalized or engraved items, unless they arrive defective or not as ordered.
  • Items with removed tags or missing original packaging.
  • Items marked non-returnable on the product page before you bought them.

How to return an item

  1. Email support@aeonfly.shop with your order number, the item you want to return and the reason. Add photos if the item is damaged or defective.
  2. We reply within 1 business day with a return authorization number and the return address.
  3. Pack the item securely in its original packaging. Write the authorization number on the package. Ship it with a tracked service within 30 days of the delivery date, and keep your proof of shipment.
  4. We inspect the return within 3 business days after it arrives and email you the result.

Please do not send a return without an authorization. Our mailing address in Delaware is not a returns center, and returns sent without an authorization may be refused or delayed.

Return shipping costs

  • Change of mind: you pay the return shipping. We recommend a tracked service. Your original shipping was free, so there is no shipping amount to refund.
  • Defective, damaged or wrong item: we pay. We email you a prepaid return label, or we reimburse your return shipping once you send us the receipt.

Defective, damaged or incorrect items

Contact us within 30 days of delivery with your order number and photos or a short video. You can choose a replacement (when we have the item available) or a full refund. After 30 days, contact us and we will review your case.

Refunds

When we have inspected your return, we email you to confirm. Approved refunds go back to your original payment method within 5 business days after we receive and inspect your return. Your bank or PayPal can take another 3 to 5 business days to show the money. A refund includes the item price and the sales tax you paid on it.

If a returned item is incomplete, used or damaged, we contact you before we process anything. We may refund an amount that reflects the loss in value, or send the item back to you at no charge.

If you have not received your refund after 10 business days, check with your bank or PayPal first, then email us and we will trace it.

Exchanges

We do not swap items directly. If the size or style is wrong, return the original item and place a new order for the one you want, so it is reserved for you. If your item is defective, we can send a replacement instead.

Cancelling an order

You can cancel for free until your order is dispatched. Email us as soon as possible. If it has not shipped, we cancel it and refund you in full within 5 business days. After dispatch, use the return process above.

Contact us

Email: support@aeonfly.shop

Phone: +1 (302) 798-0013

Hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time