Payment Policy
This page explains how you can pay at Aeonfly, when you are charged and how we protect your payment.
Accepted payment methods
At checkout you can pay with:
- PayPal
We do not accept cash, checks, money orders, wire transfers or cryptocurrency.
Currency, prices and taxes
All prices are in US dollars (USD). Shipping within the United States is free. Sales tax is calculated at checkout where the law requires it, and your full total is shown before you pay. There are no hidden fees.
When you are charged
Your payment method is charged when you place your order. If we have to cancel an item, for example because it is out of stock, we refund the amount for that item in full.
Payment security
Our checkout is encrypted with SSL/TLS. Card payments are handled by our payment processor, and PayPal payments are handled by PayPal. We never see or store your full card number.
Order verification
To protect you and us from fraud, we review some orders, especially high-value ones. We may email or call you to confirm your billing details or your identity before the order ships. If we cannot verify an order within 5 business days, or you do not reply, we cancel it and refund you in full.
If your payment is declined
Check your card number, expiry date and billing address, then try again or use a different payment method. If you still have trouble, your bank can tell you why the payment was declined. A declined payment does not create an order and you are not charged. Your bank may show a temporary hold, which it releases on its own, usually within a few business days.
Pricing and availability errors
We work to keep prices and stock accurate. If an item is listed at the wrong price or is not available, we contact you before we ship. You can accept the corrected price or cancel the order for a full refund.
Refunds
Refunds go back to the payment method you used. Timing and conditions are in our Return and Refund Policy.
Billing questions and disputes
If you see a charge you do not recognize, check your order confirmation email and then contact us first. We reply within one business day and can usually fix the problem faster than a bank dispute. You can always contact your bank, and we will provide the order records it asks for.
Contact us
Email: support@aeonfly.shop
Phone: +1 (302) 798-0013
Hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time